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OctoDesk™
AI‑Powered IT & Support Command Center
Make your IT support faster, measurable, and proactive.
The Problem & The Solution
Pain Points
- Tickets pile up without clear priority.
- Teams lack visibility into SLA compliance.
- No proactive alerting for recurring issues.
- Manual routing wastes valuable time.
Solution
OctoDesk™ applies AI to triage, route, and escalate tickets automatically, while giving managers real‑time dashboards on response times and team performance.
Features
AI Triage
Automatically classify and prioritize incoming tickets.
SLA Dashboards
Track first‑response and resolution times in real time.
Proactive Alerts
Get notified before SLAs breach.
Multi‑Channel
Receive tickets via email, portal, WhatsApp, or API.
Integrations
Connect to Azure AD, Jira, Slack, and more.
Analytics
Identify recurring issues and measure team efficiency.
How It Works
Ingest Tickets
Receive requests from any channel into a unified queue.
AI Classification
Machine learning tags priority, category, and assignee.
Route & Escalate
Automatically assign to the right team with SLA timers.
Resolve & Report
Close tickets, collect satisfaction scores, and generate reports.
Use Cases
Corporate IT
Streamline internal helpdesk for employees.
MSPs
Manage multi‑tenant support with SLA visibility.
Customer Support
Handle external customer queries efficiently.
Facilities
Track maintenance requests with priority routing.
Security & Compliance
RBAC
Control access to tickets and settings by role.
Audit Logs
Immutable record of all changes.
Encryption
AES‑256 at rest, TLS in transit.
Backups
Daily snapshots with retention policies.
Pricing
Pro
For growing businesses
- All Starter features
- Advanced AI models
- Priority support
- On‑prem optional
Enterprise
Full‑scale digital transformation
- All Pro features
- Custom integrations
- Dedicated success manager
- SLA guarantees
Implementation Timeline
Discovery
Requirements gathering and data source mapping
Implementation
Connectors, AI model training, dashboard build
Testing
User acceptance, security audit, performance tuning
Go‑Live
Production rollout with training and support
Frequently Asked Questions
Can I import tickets from another system?
Yes, via CSV or API migration tools.
Does OctoDesk support WhatsApp?
Absolutely – tickets can be created and updated via WhatsApp.
Is there a mobile app?
Agents can work from any mobile browser; a native app is on the roadmap.
How is AI trained?
Models learn from your historical ticket data after opt‑in.
What integrations are available?
Azure AD, Google Workspace, Jira, Slack, Teams, and custom webhooks.